Steiner Product Service

If you are experiencing any problems with your Steiner binocular or accessory, please first review the Steiner manual for helpful tips and information. Keep in mind that exterior parts which show wear from usage, are not covered under the Steiner warranty.

If you require repair service, please contact your local authorized Steiner dealer. Your dealer may be able to perform basic repairs at their location under Steiner warranty guidelines. Check the Steiner website dealer locator for an authorized Steiner dealer near you.

You may also ship the binocular by prepaid postage or freight to the address below. Prior to shipping, please make sure to obtain a return authorization number by emailing or calling the Steiner service center: service@steiner-binoculars.com or 800-257-7742

When Emailing please include:

Full Name

Address

Contact Telephone Number

& Binocular Model

Once you have a return authorization number, please complete the RA form (download the PDF) below and enter all required information including the RA #. Then ship the Steiner product to our authorized service center, located in the US, at the address provided below:

Be sure to insure your shipment in the event of loss or damage during transit.

Download the RA Form

Pioneer Research
Attn: Steiner Service
97 Foster Rd., Suite# 5
Moorestown, NJ 08057

Please include the following with your shipment:

• Completed RA Form.
• Please also mark the outside of the shipping carton with your return address.
• A copy of your original purchase receipt and Credit card # or check/money order for Shipping & Handling in the amount of $18 payable to Pioneer Research. We accept Visa and MasterCard. Please sign cardholder's authorization on the RA Form.

Please allow about 2 to 3 weeks turnaround time for processing and repairs. Let us know if you require any rush service and we will do our best to accommodate your needs. After service is complete, we will return your Steiner product via UPS Ground shipping service (if applicable).

You will be notified in advance of any repair charges for the service being performed that is not covered under warranty or you may pre-authorize us to do non-warranty repairs up to a pre-set limit. If the charges are higher, you will be notified. Again, please fill out the RA form completely.

Please refer to the product manual for more information about the Steiner Limited Warranty.

The Steiner USA service center is open M - F, 8:30am to 5:00 (EST). You may contact the service center at the above email, phone number and address.

For parts please call Steiner Parts Direct at (772) 325-1515 or visit www.steinerpartsdirect.com/index.html to order the parts online. The information you will need to order parts: which product you own, the approximate age, color and the specific parts that you need.